Frequently Asked Questions

Finding the right light

How do I choose the size and version?

Compare the dimensions, material, power supply and version details on the product page. If a specification is unclear, ask us before ordering.

Are all lights cordless or suitable for outdoor use?

No. Power supply and intended use vary by model. Portable does not mean weatherproof. Please refer to the product information and the instructions supplied. Each lamp ships in the version for the destination country, with the local plug and mains voltage.

Delivery

We deliver to deliverable addresses in Germany, Austria, Switzerland, Italy, France, the United Kingdom, the United States, Canada, Australia and New Zealand. Standard shipping is free on every order, with no minimum order value.

Processing takes 1–2 business days. Within Europe, estimated transit time after dispatch is 5–7 business days, so please allow around 6–9 business days in total for delivery. For the United Kingdom, the United States, Canada, Australia and New Zealand, delivery usually takes longer: please allow additional time for international delivery and customs clearance. Business days are Monday to Friday, excluding applicable public holidays.

The order cut-off time is 10:00 (Central European Time, CET/CEST). Orders placed after this time, or at weekends or on public holidays, are processed from the next business day. All times are estimates; remote delivery locations, customs clearance, weather or transport disruption may delay delivery.

Once your order has been dispatched, you will receive a tracking link by email. You will find further information in our shipping policy.

Will I have to pay extra charges on delivery?

Standard shipping is free. For deliveries to Switzerland, we cover any import duties, import taxes and customs clearance fees. For other destinations outside the EU, any import duties or taxes are determined by your country’s customs authority.

Returns and refunds

Can I return a light?

You can register a voluntary return within 30 calendar days of receipt. If you have changed your mind, the item must be new, unused, uninstalled and in resaleable condition, with its original packaging and accessories. There is no restocking fee.

Returns address (after you have registered your return by email):
Ecom Empire OÜ
Liimi tn 1b, Kristiine linnaosa
10621 Tallinn, Harju maakond
Estonia

Please register your return first by emailing info@decoharmonie.com with your order number. Returns are sent to Estonia.

What if an item is faulty?

Contact us as soon as possible with your order number and any helpful photos.

Your mandatory statutory rights in respect of faulty, damaged, incorrectly delivered or not-as-described goods remain unaffected. The conditions for a voluntary return because you have changed your mind do not limit these rights.

When will I be refunded, and can I exchange an item?

We issue approved refunds to the original payment method within 7 days of receiving and inspecting the return. We do not offer direct exchanges if you have changed your mind. Read our full returns policy.

Payment and contact

Prices are shown and charged in the local currency of your market: pounds sterling (GBP), US dollars (USD), Canadian dollars (CAD), Australian dollars (AUD) or New Zealand dollars (NZD), and euros (EUR) in Europe. You will see the available payment methods before completing your order. Find out more under payment methods.

You can reach us at info@decoharmonie.com. Our customer service team is available Monday to Friday, 09:00 to 17:00 (Central European Time, CET/CEST). We aim to reply within one business day.