Shipping and Delivery

Last updated: 27 October 2026

We deliver to deliverable addresses in Germany, Austria, Switzerland, Italy, France, the United Kingdom, the United States, Canada, Australia and New Zealand. Standard shipping is free on every order, with no minimum order value.

Processing takes 1–2 business days. Within Europe, estimated transit time after dispatch is 5–7 business days, so please allow around 6–9 business days in total for delivery. For the United Kingdom, the United States, Canada, Australia and New Zealand, delivery usually takes longer: please allow additional time for international delivery and customs clearance. Business days are Monday to Friday, excluding applicable public holidays.

The order cut-off time is 10:00 (Central European Time, CET/CEST). Orders placed after this time, or at weekends or on public holidays, are processed from the next business day. All times are estimates; remote delivery locations, customs clearance, weather or transport disruption may delay delivery.

Lamps for your country

Each lamp ships in the version for the destination country, with the local plug and mains voltage.

Customs and import duties

Within Europe, standard shipping is free. For deliveries to Switzerland, we cover any import duties, import taxes and customs clearance fees. For other destinations outside the EU, any import duties or taxes are determined by your country’s customs authority. The total amount shown before you complete your order, in the local currency of your market, is authoritative.

Order tracking

Once your order has been dispatched, we will email you a tracking link. If you have not received it, please also check your spam folder. If you have not received a dispatch confirmation after three business days, please contact us.

Address and delivery problems

Check your delivery address before ordering. Let us know of any corrections as soon as possible; once your order has been dispatched, we cannot guarantee changes. If a delivery is damaged, incomplete or incorrect, please get in touch with your order number and, where helpful, photos.

Your mandatory statutory rights in respect of faulty, damaged, incorrectly delivered or not-as-described goods remain unaffected. The conditions for a voluntary return because you have changed your mind do not limit these rights.

You can reach us at info@decoharmonie.com. Our customer service team is available Monday to Friday, 09:00 to 17:00 (Central European Time, CET/CEST). We aim to reply within one business day.