Returns and Refunds

Last updated: 27 October 2026

30 days to return your item

You can register a return with us within 30 calendar days of receiving your goods. This voluntary right of return also applies if you have simply changed your mind. For such returns, the item must be new, unused, uninstalled, undamaged and in resaleable condition. Please send back the original packaging and all accessories, and quote your order number or enclose proof of purchase. We do not charge a restocking fee.

How to register a return

1. Write to info@decoharmonie.com with your order number and the item you would like to return.
2. Wait for our return confirmation and packing instructions. Then use the returns address in Estonia given below.
3. Send the item back by post. Use a tracked service where possible and keep your proof of postage.

Returns address (after you have registered your return by email):
Ecom Empire OÜ
Liimi tn 1b, Kristiine linnaosa
10621 Tallinn, Harju maakond
Estonia

Please register your return first by emailing info@decoharmonie.com with your order number. Returns are sent to Estonia.

Faulty or damaged items

If an item is faulty, damaged, incorrect or not as described, please let us know as soon as possible; photos can help us deal with it more quickly.

Inspection and refund

Once we have received and inspected your return, we will let you know the outcome by email. We issue approved refunds to the original payment method within 7 days. Your bank or payment provider may need additional time before the amount appears.

If parts are missing from a voluntary return, or the item was damaged after receipt, we may refuse the return or take a demonstrable loss in value into account, where permitted by law.

No direct exchanges

We do not offer direct exchanges if you have changed your mind. You can return an eligible item and place a new order. Replacements required by law for faulty goods remain unaffected.

Your mandatory statutory rights in respect of faulty, damaged, incorrectly delivered or not-as-described goods remain unaffected. The conditions for a voluntary return because you have changed your mind do not limit these rights.

Contact

You can reach us at info@decoharmonie.com. Our customer service team is available Monday to Friday, 09:00 to 17:00 (Central European Time, CET/CEST). We aim to reply within one business day.