Shipping policy

Last updated: 13 July 2026

Shipping Policy

Delivery Area and Cost

DecoHarmonie currently ships only to eligible addresses within Australia. Standard shipping is free, with no minimum order value. We do not currently offer delivery outside Australia.

Processing and Delivery Estimates

• Order preparation: 1–2 business days, Monday to Friday.
• Daily cutoff: 2:00 PM AEST (Sydney time).
• Estimated transit: 5–7 business days after dispatch.
• Estimated total: 6–9 business days from order to delivery.

These timeframes are estimates rather than guaranteed delivery dates. Weekends, Australian public holidays, remote destinations, carrier disruption and address issues may affect delivery.

Tracking

A tracking link is emailed after dispatch. The dispatch email identifies the delivery partner where that information is available. If no tracking email arrives after three business days, check the spam folder and contact info@decoharmonie.com.

Address Accuracy

Review the delivery address before submitting the order. Contact us promptly if a correction is needed. We cannot guarantee an address change after dispatch.

Damage or Delivery Problems

If a parcel arrives damaged, incorrect or incomplete, contact us as soon as reasonably possible with the order number and photos where useful. Prompt notice helps us investigate with the carrier, but reporting outside 48 hours does not limit any rights you may have under the Australian Consumer Law.

Contact

Email info@decoharmonie.com or call +61 468 146 820.