Refund policy

Last updated: 13 July 2026

Refund and Returns Policy

This policy explains change-of-mind returns and remedies for faulty, damaged, incorrect or misdescribed goods. Nothing in this policy limits rights that cannot be excluded under the Australian Consumer Law (ACL).

30-Day Change-of-Mind Returns

Products purchased from DecoHarmonie may be returned for change of mind when the return is requested within 30 days after delivery and the eligibility conditions below are met.

Eligibility Conditions

  • The item is unused, uninstalled, undamaged and in resalable condition.
  • The original packaging, cables, bulbs, chargers, inserts and other included accessories are returned.
  • Proof of purchase or the DecoHarmonie order number is provided.

We do not charge a restocking fee. If a returned item is missing components or has been damaged after delivery, we may decline the change-of-mind return or deduct only the documented loss in value where permitted by law. This does not apply to a remedy required for faulty, damaged, incorrect or misdescribed goods.

How to Start a Return

  1. Email info@decoharmonie.com with your order number and the item you wish to return.
  2. Wait for return authorisation, the applicable return address and packing instructions.
  3. Send the authorised return using a tracked service and keep the lodgement receipt.

Do not send returns to the company registered address unless customer support confirms that address for your return.

Return Shipping Costs

  • Change of mind: the customer chooses and pays the carrier's actual return-shipping charge directly. DecoHarmonie adds no return-shipping surcharge.
  • Faulty, damaged, incorrect or misdescribed goods: DecoHarmonie pays reasonable return-shipping costs or provides a prepaid method when a return is required.

Faulty, Damaged, Incorrect or Misdescribed Goods

Contact us as soon as reasonably possible with your order number and photos where useful. Prompt notice helps us investigate carrier damage, but reporting outside 48 hours does not remove any right or remedy available under the ACL.

Depending on the issue and applicable law, the remedy may be a repair, replacement, refund or other required remedy. Major failures are handled in accordance with the ACL.

Refund Method and Timing

After an authorised return is received and inspected, we will email the outcome. Approved refunds are issued to the original payment method within 7 business days. Banks and payment providers may require additional processing time.

Exchanges

Contact us to request an exchange. Exchanges depend on availability. If an exchange is not available, an approved refund is issued to the original payment method.

Contact

Email info@decoharmonie.com or call +61 468 146 820.