FAQ

Shipping

Where do you deliver?

DecoHarmonie currently delivers to eligible addresses within Australia only. We do not currently offer international delivery.

How much does shipping cost?

Standard shipping is free within Australia, with no minimum order value. Current terms are published in our Shipping Policy.

How long does delivery take?

Order preparation normally takes 1–2 business days. Estimated transit is 5–7 business days, for an estimated total of 6–9 business days. These are estimates, not guaranteed delivery dates. Tracking is emailed after dispatch.

Products and Compatibility

Are all lamps cordless?

No. The catalogue includes cordless, rechargeable and plug-in models. Check the selected product page and variant before ordering.

What is included with a lamp?

Included bulbs, cables, chargers and other accessories vary by product and variant. The product page controls. If an included item or plug type is not stated clearly, contact us before ordering.

How long does a rechargeable lamp run?

Battery capacity, run time and charging method vary by model, brightness and use. Refer to the specifications for the selected product; do not rely on a catalogue-wide estimate.

Can a lamp be used outdoors?

Only use a product outdoors when the selected product page expressly states a suitable ingress-protection rating or outdoor-use specification. Keep all other lamps dry and use them indoors.

Returns, Faults and Refunds

What is the return window?

Eligible change-of-mind returns may be requested within 30 days after delivery, subject to the conditions in our Refund Policy. Your rights for faulty or misdescribed goods are not limited by that return window.

How long does a refund take?

Approved refunds are issued to the original payment method within 7 business days after inspection. Your bank or payment provider may need additional time to display the funds.

Orders and Payment

Can I order without an account?

Yes. A customer account is optional and guest checkout is available.

What payment methods are available?

Available payment methods are shown at checkout and may vary by device or eligibility. Checkout is processed securely through Shopify and the enabled payment providers.

What currency is used?

Prices are displayed in Australian dollars (AUD). Any applicable taxes are reflected as required in the amount shown at checkout. Your order confirmation and receipt show the transaction details.

Can I change or cancel an order?

Email info@decoharmonie.com as soon as possible. We will try to help before dispatch; after dispatch, the Refund Policy applies.