At DecoHarmonie, customer satisfaction is our priority. Please read our return and refund policy carefully below. Please note that we do not accept exchanges.

1. Damaged or Defective Products

Received a defective product? Contact our customer service immediately for further instructions. DecoHarmonie will cover the return shipping costs and offer either a replacement or a full refund.

Product damaged during delivery? Contact our customer service within 30 days of receiving your package at contact@decoharmonie.com.

Received the wrong product? Contact us and we will arrange the return and ensure you receive the correct item.

2. Order Not Received

If your order has not arrived, contact us and we will initiate an investigation with the carrier. If the package cannot be located, you will receive a full refund or a replacement.

3. Order Cancellation After Purchase

You can cancel your order before it is shipped. If it has already been shipped, you can return it by following our return process.

4. Return Policy for Non-Damaged Products

Right to Cancel: In accordance with the Consumer Contracts Regulations 2013, you have a legal right to cancel your order within 14 days of receiving the products. At DecoHarmonie, we offer an extended return period.

You can return items within 30 days of receipt for a full refund. To initiate a return, please contact us at contact@decoharmonie.com or consult our Refund Policy.

5. No Exchanges

We do not accept exchanges. Want a different product? Simply return the unwanted item following our return policy and place a new order.

6. Return and Refund Timeframes

• Return period: Returns must be reported and shipped within 30 days of receipt.
• Processing time: Once we receive and inspect your return, we will process the refund within 7 business days. You will receive an email confirmation.
• Refund conditions: Refunds are approved if the product is unused, undamaged, and in its original packaging. Defective or incorrectly delivered products will be refunded after inspection.
• Refund period: Once approved, the refund will be issued within 7 business days to the original payment method.
• Return shipping costs: All return shipping costs will be fully covered by DecoHarmonie.

7. Return Address

Contact us at contact@decoharmonie.com to initiate your return and receive instructions.

Return address:
Liimi tn 1b, Kristiine linnaosa, Tallinn, Harju maakond, 10621, Estonia
Phone: +442045771853

8. Shipping and Fees

• Shipping method: Evri, DX , Palletways
• Restocking fees: No cost

9. Legal Rights

This return policy does not affect your statutory rights.

10. Customs Duties and Import Taxes

All orders are shipped to the United Kingdom. If any customs duties or import taxes are charged upon delivery, DecoHarmonie will fully reimburse you upon presentation of valid proof of payment (such as an official receipt from the carrier or UK customs).

We’re committed to ensuring a smooth and transparent shopping experience with no unexpected costs.

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Contact Information

For any questions, visit our FAQ page or contact our customer service.

Store name: DecoHarmonie

Company name: Ecom Empire OÜ

Registration number : 16494984

Company address: Liimi tn 1b, Kristiine linnaosa, Tallinn, Harju maakond, 10621, Estonia

Website: https://decoharmonie.com/

Country of sale: United Kingdom 

Customer service email: contact@decoharmonie.com

Phone number: +442045771853

To contact us: contact

Time zone : (GMT) Greenwich Mean Time (London)

Customer service hours: Monday to Friday, from 9:00 a.m. to 5:00 p.m.

We do our best to respond to your email within 24 business hours. If you contact us on a Friday or during the weekend, we will get back to you on Monday.