FAQ
Return Period
You have 30 days from the delivery date to return your purchase.
Associated Fees
- Restocking fees: None.
- Return shipping fees: DecoHarmonie does not charge any return fees; all return costs are fully covered by DecoHarmonie.
Exchanges: We do not offer exchanges. If you wish to receive a different item, please return the product for a refund and place a new order.
Refund Timeframe
Refunds are processed within 7 business days after we receive your return.
How to Return an Item?
- Contact us: Send an email to contact@decoharmonie.com with your order number and the reason for the return.
- Follow our instructions: Our team will guide you through the process.
- Prepare the package: Pack the product in its original condition, including all accessories and documents.
- Ship it: Follow the provided shipping instructions.
Special Cases
Product Damaged Upon Delivery
- Inspection: Check the product upon delivery.
- Report: Contact us immediately at contact@decoharmonie.com with a description and photos.
- Resolution: Return, replacement or refund – depending on your preference.
Change of Mind
- Conditions: The product must be unused, with original packaging and tags.
- Procedure: Contact us at contact@decoharmonie.com to initiate the return process.
Wrong Product Received
- Report: Let us know immediately if you received the wrong product.
- Resolution: We will handle the return and send the correct product free of charge.
Refund Details
Processing
- Timeframe: 7 business days after receiving and inspecting the returned product.
- Confirmation: You will receive an email with refund confirmation details.
Refund Issues
- Delays: Please check with your bank. If the issue persists, contact us at contact@decoharmonie.com.
- Lost refund: We will investigate and reissue the refund if necessary.
Shipping Information
Shipping Area
- Currently: United Kingdom
Time & Costs
- Free shipping: For all orders.
- Processing time: 1 business day (Monday to Friday).
- Delivery time: 1 to 4 business days.
- Total delivery time: You will receive your order within 2 to 5 business days.
Order Tracking
- Notification: A tracking number will be emailed to you.
- Tracking: Follow your package on carrier websites (Evri, DX , Palletways) or through our website.
Contact Information
For any questions, visit our FAQ page or contact our customer service.
Store name: DecoHarmonie
Company name: Ecom Empire OÜ
Registration number : 16494984
Company address: Liimi tn 1b, Kristiine linnaosa, Tallinn, Harju maakond, 10621, Estonia
Website: https://decoharmonie.com/
Country of sale: United Kingdom
Customer service email: contact@decoharmonie.com
Phone number: +442045771853
To contact us: contact
Time zone :
Customer service hours: Monday to Friday, from 9:00 a.m. to 5:00 p.m.
We do our best to respond to your email within 24 business hours. If you contact us on a Friday or during the weekend, we will get back to you on Monday.