Privacy Policy
Our Commitment to Your Privacy
DecoHarmonie respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information, in line with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
1. Information We Collect
We collect personal information that you provide directly to us, as well as information collected automatically when you use our website. This may include:
- Your name and contact details (email address, phone number)
- Your shipping and billing address
- Order history and product preferences
- Payment information (processed securely by our payment providers; we do not store full card details)
- Browsing information collected via cookies, including IP address, device type, browser, pages viewed and referring URL
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including shipping and customer support
- Send transactional emails such as order confirmations and tracking updates
- Send marketing communications, where you have opted in
- Improve our website, products and customer experience through analytics
- Detect and prevent fraud, and comply with our legal obligations
3. Sharing Your Information
We share your personal information only where necessary to operate DecoHarmonie. This includes:
- Shopify, which hosts our online store and processes order data
- Payment providers such as Shopify Paymentssimilar, to process your payment securely
- Carriers such as Australia Post or other delivery partners, to ship your order
- Analytics and marketing platforms such as Google Analytics and Meta, to understand how customers use our site and to deliver relevant communications (where permitted)
We do not sell your personal information to third parties.
4. Data Retention
We retain your personal information for as long as necessary to provide our products and services, comply with legal obligations (such as tax and consumer law record-keeping), resolve disputes and enforce our agreements. When information is no longer required, we securely delete or anonymise it.
5. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or out-of-date information
- Request deletion of your personal information, subject to legal exceptions
- Opt out of marketing communications at any time
To exercise any of these rights, please contact our privacy officer at info@decoharmonie.com. We will respond within a reasonable timeframe.
6. Cookies
Our website uses first-party and third-party cookies to support essential functionality, measure performance and personalise marketing. This includes analytics cookies (such as Google Analytics) and marketing pixels (such as Meta Pixel) where applicable. For more details, please see our Cookie Policy.
7. Security
DecoHarmonie takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Our website uses SSL encryption, and our hosting and payment partners follow industry-standard security practices. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Overseas Disclosure
Some of our service providers (including Shopify, hosted in Canada, and certain analytics or marketing platforms) may store or process your information outside Australia. Where this happens, we take reasonable steps to ensure your information is handled in line with the Australian Privacy Principles.
9. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first at info@decoharmonie.com so we can try to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page. Where changes are significant, we will let you know via email or a notice on our website.
11. Contact Us
If you have any questions about this Privacy Policy or how DecoHarmonie handles your personal information, please contact us at info@decoharmonie.com.