Privacy Policy
Privacy Policy
Last updated: May 27, 2025
Your privacy matters to us. This Privacy Policy explains how DecoHarmonie (“we”, “our”, or “us”) collects, uses, and shares your personal information when you visit or make a purchase from https://decoharmonie.com/ (the “Site”), or otherwise interact with us in connection with the Site (collectively, the “Services”).
Please read this policy carefully to understand your rights and how we handle your personal data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we do, we will update the “Last updated” date and post the changes on this page.
1. What Personal Data We Collect
A. Information You Provide Directly
-
Contact Information: name, address, email, phone number
-
Order Details: shipping and billing addresses, payment confirmation
-
Account Details: username, password, security questions
-
Customer Support: messages or attachments you send us
B. Information Collected Automatically
We may collect technical and usage data when you use the Site, including:
-
IP address, browser, device type, operating system
-
Page views, time spent, interaction data
-
Cookies, pixels, SDKs (see “Cookies” section below)
C. Information from Third Parties
We may receive data from:
-
Shopify, for order processing and account handling
-
Payment providers, to process your purchase
-
Marketing & analytics tools (e.g. Google, Meta)
All third-party data is processed under this Privacy Policy.
2. How We Use Your Personal Information
We process your personal data for the following purposes:
-
To fulfill your orders and provide Services
(UK GDPR Art. 6(1)(b) – contractual necessity) -
To detect and prevent fraud or abuse
(UK GDPR Art. 6(1)(f) – legitimate interest) -
To provide customer support and improve the Site
(UK GDPR Art. 6(1)(f) – legitimate interest) -
To send marketing communications (if opted in)
(UK GDPR Art. 6(1)(a) – consent) -
To comply with legal obligations
(UK GDPR Art. 6(1)(c) – legal requirement)
3. Cookies
We use cookies to:
-
Remember your preferences
-
Enable secure login
-
Analyze traffic and improve performance
-
Personalize ads and marketing
You can control cookie preferences via your browser settings or our cookie banner. For more details, see our Cookie Policy.
4. How We Share Your Information
We may share your data with:
| Recipient | Purpose |
|---|---|
| Shopify | Website platform & order processing |
| Payment providers | Secure payment and refunds |
| Shipping services | Delivery of orders |
| Marketing tools (e.g. Meta, Klaviyo) | Personalized advertising, analytics |
| Legal authorities | If required by law or to protect our rights |
We do not sell your personal data.
5. Data Transfers
Your personal data may be processed outside of the UK or EEA (e.g. in the US). In such cases, we rely on:
-
UK adequacy decisions
-
Standard Contractual Clauses (SCCs)
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined here, including:
-
Legal obligations (e.g. tax records)
-
Order fulfilment and customer service
-
Fraud prevention
-
7. Children’s Privacy
Our Services are not directed to children under 16. We do not knowingly collect data from minors. If you believe we have done so, please contact us for removal.
8. Your Rights (UK Residents)
You have the right to:
-
Access your data
-
Rectify incorrect or incomplete data
-
Delete your data
-
Restrict or object to processing
-
Withdraw consent at any time
-
Data portability
To exercise any of these rights, please contact us at contact@decoharmonie.com
-
9. Legal Basis (UK GDPR)
Under the UK GDPR, our processing is based on the following lawful grounds:
-
Contract – to fulfill your purchase or account
-
Legitimate interests – e.g. fraud prevention, customer support
-
Legal obligation – e.g. tax law compliance
-
Consent – e.g. for email marketing or non-essential cookies
10. Complaints
If you are unhappy with how we handle your data, you may contact us directly.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.
Contact Information
For any questions, visit our FAQ page or contact our customer service.
Store name: DecoHarmonie
Company name: Ecom Empire OÜ
Registration number : 16494984
Company address: Liimi tn 1b, Kristiine linnaosa, Tallinn, Harju maakond, 10621, Estonia
Website: https://decoharmonie.com/
Country of sale: United Kingdom
Customer service email: contact@decoharmonie.com
Phone number: +442045771853
To contact us: contact
Time zone :
Customer service hours: Monday to Friday, from 9:00 a.m. to 5:00 p.m.
We do our best to respond to your email within 24 business hours. If you contact us on a Friday or during the weekend, we will get back to you on Monday.