GENERAL TERMS AND CONDITIONS

By accessing and placing an order on DecoHarmonie, you confirm that you accept and are bound by the terms of service outlined in the General Terms and Conditions below. These terms apply to the entire website as well as any communication by email or otherwise between you and DecoHarmonie.

Under no circumstances shall the DecoHarmonie team be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profits, arising from your use of or inability to use the contents of this website, even if the DecoHarmonie team or an authorized representative has been notified of the possibility of such damages. If your use of the content results in the need for servicing, repair or correction of equipment or data, you assume all related costs.

DecoHarmonie is not responsible for any results that may occur from using our resources. We reserve the right to change prices and revise resource use policies at any time.

LICENSE

DecoHarmonie grants you a revocable, non-exclusive, non-transferable, and limited license to access and use the website strictly in accordance with these Terms and Conditions.

These General Terms and Conditions constitute a contract between you and DecoHarmonie (referred to as "DecoHarmonie", "we", "our", or "us"), the provider of the DecoHarmonie website and the services accessible via this site (collectively referred to as the "DecoHarmonie Service").

You agree to be bound by these Terms. If you do not agree, do not use the DecoHarmonie Service. “You” refers to both you as an individual and the entity you represent. In case of violation, we reserve the right to terminate your access without notice.

Compliance with the Consumer Rights Act 2015

Our Terms and Conditions fully comply with the Consumer Rights Act 2015, which protects UK consumers by ensuring that all products sold are as described, of satisfactory quality, and fit for purpose. In the event of a fault or non-compliance, customers are entitled to specific legal remedies, including repair, replacement, or refund. We are committed to applying these rights transparently and efficiently, in line with UK consumer protection laws.

DEFINITIONS AND KEY TERMS

  • Cookie: A small amount of data stored by your browser to remember your preferences or session.

  • Company: Refers to DecoHarmonie, operated by Ecom Empire OÜ, based in Liimi tn 1b, Kristiine linnaosa, Tallinn, Harju maakond, 10621, Estonia

  • Country: Refers to the country where DecoHarmonie is legally registered, which is Estonia.

  • Device: Any device that can access the Internet, such as a computer, tablet, or smartphone.

  • Service: Refers to the service provided by DecoHarmonie through the website.

  • Third-party Service: Refers to third parties who provide features, content or tools (e.g. payment processors, analytics).

  • Website: The DecoHarmonie website accessible at https://decoharmonie.com/

  • You: The person or entity registered to use the DecoHarmonie services.

RESTRICTIONS

You agree not to, and not to allow others to:

  • Sell, rent, lease, distribute, sublicense or exploit the website commercially;

  • Modify, reverse engineer or decompile the website;

  • Remove or alter any proprietary notices from DecoHarmonie or its partners.

RETURNS AND REFUNDS POLICY

We offer a 30-day return policy from the date of delivery.
If you're not fully satisfied with your purchase, you may return your item(s) within 30 days for a full refund. Once we receive we will receive your refund in 7 days. 

To initiate a return, please contact us at contact@decoharmonie.com with your order number and reason. You will receive instructions for sending back the product(s). Items must be returned in unused, original condition and packaging.

All return shipping costs will be fully covered by DecoHarmonie.

PAYMENT METHODS

We accept the following secure payment methods:

  • Credit/Debit Cards : Visa, Mastercard, American Express

  • PayPal

  • Apple Pay

  • Shop pay 

All transactions are encrypted and processed securely. We never store your payment details.

CUSTOMS DUTIES AND IMPORT TAXES

All orders are shipped to the United Kingdom. If any customs duties or import taxes are charged upon delivery, DecoHarmonie will fully reimburse you upon presentation of valid proof of payment (e.g. official receipt from the carrier or UK customs).

Our goal is to ensure a smooth and cost-transparent shopping experience for all UK customers.

YOUR SUGGESTIONS

All suggestions, feedback or ideas you share with us become the property of DecoHarmonie. We may use them freely, without compensation or credit to you.

YOUR CONSENT

By using our website, creating an account, or placing an order, you consent to these General Terms and Conditions, as well as our Privacy Policy and Cookie Policy.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party sites not operated by DecoHarmonie. We are not responsible for the content or practices of those websites. Once you leave our site, these Terms no longer apply.

COOKIES

We use cookies to enhance your browsing experience. These help us remember your preferences and collect anonymized analytics. You can disable cookies in your browser settings, but doing so may affect the functionality of the site.

For full details, please read our Cookie Policy.

CHANGES TO THESE TERMS

We may update these Terms and Conditions from time to time. By continuing to use our website after changes are published, you agree to be bound by the revised Terms.

GOVERNING LAW

These Terms and Conditions are governed by the laws of England. In case of any dispute, the courts of England and Wales shall have exclusive jurisdiction.

Contact Information

For any questions, visit our FAQ page or contact our customer service.

Store name: DecoHarmonie

Company name: Ecom Empire OÜ

Registration number : 16494984

Company address: Liimi tn 1b, Kristiine linnaosa, Tallinn, Harju maakond, 10621, Estonia

Website: https://decoharmonie.com/

Country of sale: United Kingdom 

Customer service email: contact@decoharmonie.com

Phone number: +442045771853

To contact us: contact

Time zone : (GMT) Greenwich Mean Time (London)

Customer service hours: Monday to Friday, from 9:00 a.m. to 5:00 p.m.

We do our best to respond to your email within 24 business hours. If you contact us on a Friday or during the weekend, we will get back to you on Monday.