Terms and Conditions

1. Provider and scope

DecoHarmonie is operated by Ecom Empire OÜ. Estonian commercial register number: 16494984. Registered address: Liimi tn 1b, Kristiine linnaosa, Tallinn, Harju maakond, 10621, Estonia.

These terms apply to the use of decoharmonie.com and to orders for delivery to the countries we serve. Mandatory applicable law takes precedence over these terms.

2. Order and contract

Check the product, version, quantity, delivery address and total amount before submitting your order. You can correct any input errors during checkout before placing your order with an obligation to pay. By submitting your order, you make a binding offer to purchase. The contract is concluded when we confirm your order by email.

We may decline or cancel an order for legitimate reasons, such as a failed payment, suspected fraud, an address we cannot deliver to, an obvious catalog error or goods that are unavailable. Any amounts already collected will be refunded if an order is canceled.

3. Product information

The information given for the selected product and version is authoritative. Check the dimensions, material, version, power supply, plug type, operation and contents of delivery. Each lamp ships in the version for the destination country, with the local plug and mains voltage. Colors may appear differently depending on your screen. If any essential detail is unclear, please contact us before ordering.

4. Prices and payment

Prices are shown and charged in the local currency of your market (GBP, USD, CAD, AUD or NZD; EUR in Europe). The binding total amount and the payment methods available for your order are shown before you place your order with an obligation to pay. We do not charge for standard shipping.

Customs and import duties

Within Europe, standard shipping is free. For deliveries to Switzerland, we cover any import duties, import taxes and customs clearance fees. For other destinations outside the EU, any import duties or taxes are determined by your country’s customs authority. The total amount shown before you complete your order is authoritative.

5. Delivery

We deliver to deliverable addresses in Germany, Austria, Switzerland, Italy, France, the United Kingdom, the United States, Canada, Australia and New Zealand. Standard shipping is free on every order, with no minimum order value.

Processing takes 1–2 business days. Within Europe, estimated transit time after dispatch is 5–7 business days, so please allow around 6–9 business days in total for delivery. For the United Kingdom, the United States, Canada, Australia and New Zealand, delivery usually takes longer: please allow additional time for international delivery and customs clearance. Business days are Monday to Friday, excluding applicable public holidays.

The order cut-off time is 10:00 (Central European Time, CET/CEST). Orders placed after this time, or at weekends or on public holidays, are processed from the next business day. All times are estimates; remote delivery locations, customs clearance, weather or transport disruption may delay delivery.

You will find further details in our shipping policy.

6. Changes, returns and defects

Please contact us as soon as possible if you would like to change or cancel an order. Once an order has been dispatched, we cannot guarantee changes. Our voluntary 30-day returns policy and refunds are described in the returns and refunds policy.

Your mandatory statutory rights in respect of faulty, damaged, incorrectly delivered or not-as-described goods remain unaffected. The conditions for a voluntary return because you have changed your mind do not limit these rights.

7. Use and intellectual property

You may not use the shop unlawfully, infringe the rights of others, distribute malware or interfere with its operation. Texts, design, images and other content are, insofar as they are protected, the property of Ecom Empire OÜ or are used with the appropriate permission. Commercial reproduction requires the consent of the respective rights holder.

8. Liability and applicable law

Liability and claims are governed by the applicable law. These terms do not exclude any liability or rights that cannot be excluded by law. Mandatory statutory places of jurisdiction remain unaffected.

9. Changes and contact

The version published at the time of your order applies to your order, unless a legally required change provides otherwise.

You can reach us at info@decoharmonie.com. Our customer service team is available Monday to Friday, 09:00 to 17:00 (Central European Time, CET/CEST). We aim to reply within one business day.