Privacy Policy

Controller

DecoHarmonie is operated by Ecom Empire OÜ. Estonian commercial register number: 16494984. Registered address: Liimi tn 1b, Kristiine linnaosa, Tallinn, Harju maakond, 10621, Estonia.

For questions about data protection and to exercise your rights, please write to info@decoharmonie.com.

Personal data we process

When you use our shop, we process the data required for each transaction: name, contact and delivery details, order and payment information, messages to customer service, and technical data such as IP address, browser, device and usage events. Payment data is processed during checkout by the payment providers you choose.

Purposes and legal bases

We use this information to process and deliver your order, handle payment, returns, customer service and account management, ensure security, prevent fraud and meet our legal obligations. Technical information helps us provide and improve the shop. Advertising and non-essential analytics depend on your settings and the applicable consent requirements.

Where the EU General Data Protection Regulation applies, processing is based in particular on the performance of a contract and pre-contractual requests, legal obligations, our legitimate interests in secure operation and, where applicable, your consent. You can withdraw any consent you have given with effect for the future.

Recipients and hosting

The online shop is hosted on a dedicated server at OVH SAS, 2 rue Kellermann, 59100 Roubaix, France. To the extent necessary, the payment, shipping, IT and customer service providers we engage receive data in order to provide their services. Where required by law, data may also be disclosed to the competent authorities or advisers. Integrated analytics and marketing services receive data only within the scope of their respective functions, your settings and the applicable legal bases.

Processing abroad

Our company is based in Estonia. Operating the shop and using international service providers may require personal data to be processed outside your country. In such cases, the applicable requirements for an adequate level of data protection, appropriate safeguards or statutory exceptions must be met. If you have questions about the recipients and destination countries of a specific processing operation, please contact us.

Cookies and settings

Essential technologies support, for example, the cart, sign-in and security. Optional analytics and marketing technologies are used in line with the applicable requirements and your settings. You will find further information in our cookie policy and under privacy settings.

Retention and security

We keep data for as long as necessary for the purposes stated, statutory retention obligations and the handling or defense of claims. After that, it is deleted or anonymised unless there is another legal basis for keeping it. We use appropriate technical and organisational safeguards. Completely risk-free electronic transmission cannot be guaranteed.

Your rights

Subject to the applicable data protection law, you may request access to, rectification, erasure, disclosure or portability of your data and, where applicable, restriction of processing, or you may object to processing. Suitable proof of identity may be required to process a request. Statutory exceptions and retention obligations remain reserved.

You can unsubscribe from marketing emails using the unsubscribe link. This does not affect necessary messages about your orders. You can lodge a complaint with a competent data protection supervisory authority, in particular the Swiss Federal Data Protection and Information Commissioner or the competent authority in Estonia.

External links, children and changes

The policies of the respective operators apply to linked external websites. Our shop is not specifically aimed at children; please do not send us unnecessary information about minors. We update this policy when our processing activities or legal requirements change.